Buying BTC

  • If your purchase order is processed it is immediately listed on "My trading history" (currently not showing 2018-10-01).  BTC will usually be deposited in seconds.
  • If your purchase order is not yet processed (you see it on our "Market orders" board) your money is reserved for this transaction. In order to cancel this money reservation just simply cancel the purchase order. More info here.
  • Remember that your order may be processed in pieces. 


Selling BTC

  • If your sell order is processed (it is listed on "My trading history".
  • If your sell order is not yet processed (you see it on our "Market orders" board) you'll just have to wait for it to be bought or you may cancel it and submit a newly priced one. More info on order's cancellation.
  • Mind that your order may be processed in pieces.  So you only receive the money for the sold BTC respectively.


BTC wallet transaction is "waiting for staff confirmation"

  • In case your BTC transaction got suspended by the administration, don't worry. It is usually processed in 15-60 minutes during working hours. In case it got suspended outside working hours you'll have to wait - there's no shortcut on that.
  • You will not be able to withdraw BTC until two step verification (2FA) is activated. Here's how to activate it.


BTC withdrawal

  • It usually takes 30 to 60 minutes for the BTC transaction to be processed (most wallets wait for 3 to 6 confirmations until depositing BTC).
  • Check your receiving wallet address. If there's a mistake, sadly, there's no way back.
  • Mind that our BTC wallet has withdrawal fee. More info here.


BTC deposit

  • Check your receiving wallet address. If there's a mistake, sadly, there's no way back.
  • No deposit fee!  More info here.